Terms & Conditions
We appreciate your interest in using Duelz, an online gaming platform that provides a unique and exciting experience for its users. By accessing our website or mobile application, you agree to be bound by the following Terms & Conditions.
These Terms & Conditions ("Agreement") form the entire understanding between you and us (Duelz) regarding your use of our services and apply to all transactions on our platform, including but not limited to deposits, bets, games played, bonuses received, and other interactions with our site or application. By accessing Duelz's website or mobile application, you acknowledge that you have read, understood, and accepted these Terms & Conditions.
You must be at least 18 years old (or the minimum age for gambling in your jurisdiction) to register on Duelz, open an account, place a bet, play any game, receive any bonus or promotion, or participate in any gaming activity. You may not use our services if you are prohibited by law from participating in online betting or gaming activities.
The minimum age for gambling varies depending on your jurisdiction and is determined by local regulations. We reserve the right to verify a customer's age before allowing them to continue using our platform, either at registration or upon accessing their account.
Your access to our services may be restricted if you are physically located in jurisdictions where we have not been licensed to operate or otherwise prohibited from offering such services. The availability of games and features on Duelz is intended for customers aged 18 and above (or the minimum age for gambling in your jurisdiction). In some countries, it's necessary to be at least 21 years old.
Each person must use only their unique and accurate information when registering on Duelz. Sharing an account with someone else or using the same payment method for multiple individuals is strictly prohibited.
We reserve the right to request documentation from you to verify your identity (KYC) at any time before granting access to bonuses, requesting deposits, or making withdrawals. Failure to comply may result in account suspension or termination.
You must ensure that all information provided about yourself is accurate and kept up-to-date on Duelz's system. You are responsible for maintaining the confidentiality of your login details (including usernames, passwords, and PINs) and any security measures we provide to secure access to our platform or services.
It's your responsibility to protect your account information from unauthorized access by third parties. If you suspect unauthorized use of your account, notify us immediately so that necessary actions can be taken without delay.
Choose a strong password for your Duelz account and keep it confidential and secure at all times. We recommend regularly updating your login credentials to ensure the continued security of your account.
You are not allowed to use Duelz's services, or any part thereof, while engaging in prohibited activities (including but not limited to money laundering), attempting to cheat, exploiting vulnerabilities, placing bets with an unauthorized agent, colluding with other players, or participating in illegal activity. You agree that we reserve the right, at our sole discretion and without prior warning, to restrict or suspend your access if such behaviors are suspected.
We may use various techniques (including IP blocking and device identification) to prevent fraudulent activities related to multi-accounting. Engaging in these practices will result in severe penalties that can include account suspension or closure.
All bonus and promotional terms, including any conditions of their eligibility for activation, wagering requirements, restrictions on usage, withdrawal limits (if applicable), expiration periods, time limits, as well as rules regarding acceptance or rejection, shall be determined at Duelz's discretion. The company may change its policies on bonuses and promotions without prior notice.
If we suspect you of taking part in bonus abuse behavior such as collusive play, multi-accounting, match fixing and exploiting any weaknesses with the aim of gaining an unfair advantage, we will apply severe penalties. These include account suspension or closure without prior warning.
We require verification before processing any withdrawal to ensure that we are not sending money back to an individual who might have accessed the account illegally. You will be required to verify a few pieces of information (like a copy of government ID or bank statement). This is part of our anti-money laundering policy and also for your own security.
We must receive verification documentation from you before we can proceed with any withdrawal request, in accordance with regulatory requirements and our AML/KYC policies.
All requests will be thoroughly reviewed by our team. Upon the successful completion of these checks, Duelz shall verify your identity details to ensure their accuracy. Once this is done, a transfer request form can be used for submitting withdrawal instructions that you wish us to process on your behalf.
You can self-exclude from using our service through a dedicated option in your account settings that can be applied on demand at any time by contacting Support Team via our live chat functionality or simply writing an email requesting your name, Duelz username and date of birth so we could perform the required actions.
We are dedicated to providing a safe online gaming environment. If you choose self-exclude (self-restricted) from using our platform for any reason or because it is necessary due to regulatory requirements in your country, then such exclusion will be in place until you make contact with our Support Team requesting that the restriction be lifted.
We are licensed by regulatory bodies who continuously test Duelz's Random Number Generator (RNG) systems for fairness. We regularly review and update these algorithms to ensure the highest standards of integrity.
In the unlikely event we encounter a significant malfunction or glitch in our platform, then we will cancel all transactions executed at that time while investigating what happened without penalty.
If any interruption occurs (including but not limited to network congestion or equipment failure), leading to an inability for users of Duelz services to access their accounts or perform the expected functions within those platforms during this period, all bets made (or actions performed on) will be considered null and void.
At any time if we have a reasonable suspicion that our terms are being broken - including account sharing rules, bonus abuse, identity impersonation etc., your access might be limited temporarily until further notice to protect both you and the integrity of our services.
You agree not to reproduce any content from Duelz's website or mobile application in an unauthorized way (e.g. for commercial use). The copyright and intellectual property rights in relation to all software, gaming products, marketing materials provided through this service belong exclusively to their respective owners at Duelz - being those who designed the system which underlies them.
All of our proprietary assets are owned by us or third-party partners, with whom we've agreed exclusive licensing rights for distribution via digital platforms. You have no right, title, interest (intellectual property) in any gaming products available on Duelz website except those where they indicate otherwise at specific license terms.
In the unlikely event you encounter difficulties while playing our games or with withdrawal from your account - please report this matter to us so we can offer all necessary support and follow up actions under applicable regulatory laws protecting consumers which vary by country but generally include timely payment, resolution and communication commitments for license holders.
We will modify these terms in accordance with regulatory changes. Please regularly visit Duelz.com website or refer back here (or our mobile app), whenever this happens to stay updated on any important updates concerning how you may interact with services offered online through its medium based upon current standards that emerge over time affecting compliance within specific jurisdictions worldwide.
If you need assistance with registering, accessing your account, clearing deposits or withdrawing funds please contact our professional and experienced team by writing using live chat available on the website homepage section. We appreciate all questions regarding these Terms & Conditions because it is helpful for both parties to clarify how we can further meet each others’ needs as outlined here today.
We operate under license number X provided by the state where our parent company, SuprPlay Limited (operator of Duelz), has its registered office address - licensed and regulated by gaming authorities there.
